Shipping policy
Child Haven Shipping Policy
Welcome to Child Haven! We’re committed to delivering your little one’s essentials safely, quickly, and with the best care. Below is our simple and transparent shipping process so you always know what to expect.
Processing Time
Once your order is placed, our team begins preparing it immediately.
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Processing Time: 1–3 business days
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During sales or new product launches, processing may take an extra day due to high order volume.
🚚 Shipping & Delivery Time
We partner with trusted logistics providers to ensure your items arrive safely.
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Standard Shipping: 7–15 business days
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Fast Shipping (when available): 5–10 business days
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You’ll receive a tracking number via email as soon as your order ships.
Note: Delivery times may vary slightly due to customs, weather, or carrier delays.
🌍 Shipping Locations
We currently ship to most countries worldwide. If your location is not eligible for shipping at checkout, please contact our support team and we’ll assist you.
💰 Shipping Cost
Shipping fees are calculatedat checkout based on your location.
We regularly offer discounted shipping and free shipping promos during special seasons.
📮 Order Tracking
Once your order has been shipped, you will receive an email with your tracking number and a link to track your package in real time.
If you don’t receive your tracking number within 3 business days, please reach out to us.
❗ Lost, Delayed, or Damaged Packages
Your peace of mind is our priority.
If your package is delayed beyond the estimated window, we will assist you in contacting the carrier.
If your order arrives damaged, kindly send a photo to our support team within 48 hours and we’ll arrange a replacement.
In rare cases of lost packages, we will issue a replacement or refund after carrier verification.
🔄 Address Errors
Please double-check your shipping details during checkout.
If you entered the wrong address, contact us within 12 hours so we can assist in updating it before shipment.
📧 Need Help?
Our customer support team is always here for you.
If you have any questions about your order, email us anytime at support@childhaven.com